Popular FAQs

We maintain a clear separation between client funds and company operational funds. All client deposits are held in segregated accounts with top-tier, regulated financial institutions. This ensures that your funds are not used for any company expenses or investments, providing an added layer of security.

The minimum initial deposit is 100 in your chosen base currency. However, we recommend depositing at least 1,000 for greater flexibility and improved risk management while trading.

As a member of the Investor Compensation Fund, Cloackx offers an additional safety net for our clients. In the unlikely event of company insolvency, eligible clients may be entitled to compensation up to €20,000, in accordance with the ICF guidelines.

We offer negative balance protection to ensure that clients cannot lose more than their initial investment. This policy is designed to protect you from unforeseen market volatility, providing peace of mind while trading.

We will need you to provide us with your name and address to establish your identity. Typically, we can verify your identity instantly. For more information, see our Opening an Account FAQs.

If you forgot your username, please contact us for assistance. If you forgot your password, please use our password reset page and fill in your username and email. You’ll then receive an email with a link to reset your password.

We undergo regular internal and external audits to verify our financial practices and ensure compliance with industry standards. These audits reinforce our commitment to transparency and provide assurance that client funds are managed responsibly.

Protecting your personal and financial information is paramount. We employ advanced encryption technologies and robust security protocols to safeguard your data against unauthorized access and cyber threats.